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Wednesday, August 29, 2012

Coleman Camping Gear – shocking customer service



Our hols this year have mostly involved sleeping in a tent, so  reliable, comfortable sleeping gear is essential to a happy trip.
In the wee small hours this past weekend,  I found myself  sinking toward the chilly ground, not a pleasant sensation at an elevation of 7,200 with the wind gusting vigorously around the tent. The cause was a missing rubber valve allowing a tiny amount of air to escape from my air bed.
In fairness we have had this mattress a good few years, in fact I bought it when pregnant with #2 child  (it was the only way I could sleep with the bump), she turns 6 in October, it has lasted us well.
Sigh – maybe it’s time to replace it, but I hate to throw out a whole queen size bed air bed  for lack of a small piece of rubber. I hunted about on ebay for replacement bits, then thought I’d try the crazy notion of attempting to contact customer service.
I chose IM and connected to a customer service rep almost immediately. She was not only pleasant and helpful, but also remembered me when I messaged again after getting disconnected!
I explained my problem, she asked for my mailing address (no credit card deets) and said she’ll send a replacement stopper.
It was just that easy!
I was so pleasantly surprised I felt I had to share, especially as I have been stocking up on new camping gear in the labor day sales and Coleman features heavily in our outdoor kit
So no fees payed for this mention or items received beyond the much anticipated cap, I just wanted to share some great customer service!
Do you have any great-gear or great customer service you think is worth a mention?
***Quick update-It arrived already! So I contacted them Tuesday, posted here Wednesday, my new stopper arrived today (Friday), no charge, well done  Coleman, you’ve got a fan for life here!

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